Last Updated: April 15, 2024

At Exceptional Services SERVIXI Inc. ("Servixi" or "we"), we prioritize the protection of your personal information. That's why we have adopted this privacy policy (the "Policy"), which we adhere to.

This policy describes:

• the nature of the information we may collect from you or that you may provide to us when you visit our website (www.servixi.com) (our "Website");
• our practices regarding the collection, use, disclosure, retention, and destruction of personal information from our customers and users of our Website ("you"); and
• your rights regarding your personal information.

We will use your personal information only in accordance with this Policy and any applicable law, including applicable laws regarding the protection of personal information (collectively the "Law"). We take commercially reasonable measures to ensure that the personal information we collect about you is necessary for the purposes for which it is collected.

The Law generally defines "personal information" as any information about an individual that, alone or combined with other information, can identify the individual. Personal information does not include your business contact information.

This Policy applies to the information we collect about you:

• on this Website;
• in emails and other communications between you and Servixi; or
• when you interact with our advertisements and applications on third-party websites and services, to the extent that these applications or advertisements include links to this Policy.

The Website may include links to third-party websites, plug-ins, services, social networks, advertisements, or applications. Clicking on these links or activating these connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or activate a third-party plug-in, please note that this Policy will not apply to your relationship with that third party or your interactions with its website or plug-ins, and that these third parties may have adopted their own policies on the protection of personal information. We are not responsible at any time for the actions or omissions of any third party or for the personal information protection policies they may have adopted or failed to adopt. We do not control these third-party websites, and we encourage you to read the applicable privacy policies for each website you visit.

Please read this Policy carefully to understand our practices regarding the collection, use, disclosure, retention, and destruction of your personal information. If you do not agree with the terms of this Policy, you may choose not to use our Website. By accessing or using this Website and any services offered by Servixi or by interacting with Servixi and/or its representatives, you indicate that you understand, accept, and consent to the terms of this Policy.

This Policy may be amended from time to time without notice, and the new terms of the Policy will take effect upon publication, unless otherwise indicated. By continuing to use this Website after we have made changes to this Policy, you signify that you accept and consent to these changes; therefore, we invite you to regularly review this Policy for updates. We will inform you in advance, to the extent technically and legally possible, through the contact information we have, of any significant changes made to this Policy, and we will obtain your consent for any new ways of collecting, using, disclosing, retaining, and destroying your personal information.

INFORMATION WE COLLECT ABOUT YOU

We collect and use several types of information from and about you, including:

• Personal information, which we may reasonably collect and use to directly or indirectly identify you, such as your name, mailing address, email address, telephone number, internet protocol (IP) address used to connect your device to the internet, username, company name, or any other similar identifier, billing and account information, or any other personal information collected through the Website, as well as any other identifier we may use to contact you (collectively "Personal Information").
• Non-personal information, which does not directly or indirectly reveal your identity or directly relate to an identifiable person, such as demographic information or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive statistical or non-personal aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific feature of the Website.
• Technical information, including the type and version of your browser, time zone, types and versions of browser plug-ins, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and details of its use.
• Non-personal details about your interactions on the Website, including full URL links, clickstream to, through, and from our Website (including date and time), products you viewed or searched for, page response times, download errors, duration of visits to certain pages, information about interaction with pages such as scrolling, clicks, and mouseovers, or methods used to navigate away from the page.

This Policy applies to the collection, use, disclosure, retention, and destruction of personal information.

COLLECTION METHOD OF PERSONAL INFORMATION

We use different methods to collect your personal information, including:

• When you provide it to us directly, for example, by filling out forms or communicating with us by phone, email, or other means.
• Through automated technologies or interactions, for example, when you browse our Website. Automatically collected personal information may include usage details, IP addresses, and personal information collected through cookies, web beacons, and other tracking technologies.

When personal information is collected in accordance with this, we rely on your explicit or implicit consent to collect your personal information. We may also rely on obligations imposed by any applicable laws or on a legitimate interest to collect your personal information. A legitimate interest includes, but is not limited to, website security, fraud prevention, business prospecting, or Servixi's internal administrative management.

Information you provide to us directly

The information we collect directly from you on or through our Website includes:

• Information you provide by filling out forms on our Website. This includes, but is not limited to, information provided when creating your account, during any subsequent login to your account, when updating information about your account or profile, when you contact us, and when you report a problem on our Website.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Your responses to surveys we may ask you to complete for research purposes.
• Your searches on the Website.

Information automatically collected through cookies or other technologies

When you browse and interact on our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing, and habits, including:

• Details of your visits to our Website, including browsing data, location data, logs, and other communication data and resources you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and type of browser used.

We may also use these technologies to collect information about your online activities over time and on third-party websites or other online services. For more information or to refuse personalized advertising, please consult the Digital Advertising Alliance of Canada opt-out tool or YourOnlineChoices (EU), the Network Advertising Initiative (US), and the Digital Advertising Alliance (US), the DDAI (Japan), or other similar services for information on how you can refuse behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that allow consumers to exercise their choice regarding behavioral tracking.

The information we automatically collect may include personal information. We may retain or associate it with personal information we collect through other means, that you provide to us, or that we receive from third parties. It is necessary for us to provide you with our services and to improve the quality of our services, including our Website, by allowing us to:

• estimate the size of our audience and its usage habits;
• store information about your preferences, allowing us to customize our Website based on your individual interests;
• speed up your searches; and
• recognize you when you return to our Website.

The technologies we use for automatic data collection may include:

• Cookies. A cookie is a small file placed on your computer. You can refuse cookies by activating the appropriate settings on your browser. However, if you select these settings, you may not be able to access certain parts of our Website. Unless you have set your browser to refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. The pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as pixel tags, pixel gifs, and single-pixel gifs) that allow us, for example, to count users who have visited those pages or opened an email and to gather other statistics related to the Website (for example, recording the popularity of specific Website content and checking system and server integrity).

Information collected by third parties

Some content or applications on the Website, including advertisements, are provided by third parties, including advertisers, advertising networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information, or they may collect information, including personal information, about your online activities over time and across different websites and online services. They may use this information to provide you with interest-based advertising (behavioral) or other targeted content.

You can simultaneously opt out of cookies from multiple third-party ad servers and networks by using an opt-out tool created by the Digital Advertising Alliance of Canada and an opt-out tool created by the Network Advertising Initiative, as well as other similar services. You can also visit these websites to learn more about online behavioral advertising and how to prevent websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It means that the network you have opted out of will no longer deliver ads tailored to your web preferences and usage habits.

We do not control the tracking technologies of these third parties or how they are used. If you have questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information on how you can opt out of receiving targeted advertisements from many providers, please see the Choices About How We Use and Disclose Your Information section.

HOW WE USE YOUR INFORMATION

We use the personal information we collect about you or that you provide to us, including any personal information, for the following purposes:

• To present you with, give you access to, and allow you to use our Website and its content.
• To provide you with the information, products, or services that you request from us.
• For the purposes for which you provided the information or as described at the time of collection, or any other purpose for which you provided them.
• To fulfill our obligations and enforce our rights arising from any contract entered into with you, including billing and collection purposes, or to comply with the requirements of any applicable laws.
• To inform you about changes to our Website or to any product or service we offer or provide through it.
• To improve our Website, products or services, our marketing, or our customer relations and experiences.
• To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
• In any other way we may describe when you provide the personal information.
• For any other purpose with your consent.

We may also use your information to contact you about our products and services and those of third parties that may be of interest to you, to the extent permitted by law. For more information, see the Choices About How We Use and Disclose Your Information section.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, as well as information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide to us in accordance with this Policy:

• To our subsidiaries and affiliates as defined in the Quebec Business Corporations Act;
• In accordance with any applicable law, including the Law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Servixi's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Servixi about our customers and users is among the assets transferred;
• To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see the Choices About How We Use and Disclose Your Information section;
• To subcontractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process it in compliance with applicable provisions of the Law;
• To any service providers offering their services through the Website, who will then be entirely responsible for complying with the provisions of the Law and the terms of their own privacy policy;
• To fulfill the purpose for which you provided it;
• For any other purpose disclosed by us when you provide the information; or
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including responding to any government or regulatory request, as required by applicable law.
• To enforce or apply our Terms & Conditions and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Servixi, our customers, or others.

TRANSFER OF YOUR PERSONAL INFORMATION

We may transfer the personal information we collect or that you provide as described in this Policy to subcontractors, service providers, and other third parties we use to support our operations (such as analytics and search engine providers who help us improve and optimize the Website) and who are required to comply with any applicable Law. As part of the provision of our services and the services of any service provider retained by you through the Website, we may disclose certain personal information to such service provider to enable them to perform the services for which you have engaged them.

By submitting your personal information and/or using the Website, you consent to such transfer, storage, and/or processing.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to offer you choices regarding the personal information you provide to us. We have created mechanisms that allow you to have better control over your personal information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may be inaccessible or may not function properly. For more information about tracking technologies, see the section Automatically Collected Information.
• Targeted Advertising. We do not control the collection or use of your personal information by third parties for targeted advertising. However, these third parties may provide you with ways to refuse the collection or use of your information in this manner. You can simultaneously opt out of cookies from multiple third-party ad servers and networks using an opt-out tool created by the Digital Advertising Alliance of Canada or an opt-out tool created by the Network Advertising Initiative. You can also visit these websites to learn more about online behavioral advertising and how to prevent websites from placing cookies on your device. Opting out of a network does not mean that you will no longer receive online advertising. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
• Servixi Promotional Offers. If you have opted in to receive certain emails from us but you no longer wish for your email address or contact information to be used by Servixi to promote our own or third-party products or services, you can unsubscribe by checking the corresponding box on the form in which we collect your personal information or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the corresponding boxes or by sending us an email stating your request to info@servixi.com. If we have sent you a promotional email, you can unsubscribe by clicking on the unsubscribe link included in the email. This unsubscribe option does not apply to communications between you and Servixi related to the provision of a service by Servixi or by a service provider offering its services via the Website, nor to any emails aimed at communicating an update related to this Policy, our Terms & Conditions, or any similar communication.

DATA SECURITY

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect them, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for any circumvention of privacy settings or security measures on the Website.

RETENTION AND DISPOSAL OF PERSONAL INFORMATION

Unless a legal or regulatory obligation dictates or justifies a longer retention period, we will only retain your personal information for as long as necessary to fulfill the purposes for which we collected them, including to comply with any legal, accounting, or compliance requirements. Once these purposes are accomplished, we will destroy your personal information in accordance with the provisions of applicable laws.

In certain circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymized and depersonalized data for legitimate business purposes without notifying you and without your consent.

MINORS UNDER 18 YEARS OF AGE

Our Website is not intended for minors under 18 years of age. No one under the age of 18 may provide personal information on the Website. We do not knowingly collect personal information from minors under the age of 18. If you are under 18 years of age, do not use the Website and do not provide any personal information to anyone, including your name, address, telephone number, email address, or any username you may use. If we learn that we have collected personal information from a minor under the age of 18 without verified parental consent, we will delete such personal information. If you believe that we may have personal information from a minor under the age of 18, please contact our privacy officer at info@servixi.com.

ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes. Under the Law, you have the right to request access to your personal information and to have it corrected.

If you would like to access, verify, correct, or withdraw your consent to the use of your personal information, you can also email us at info@servixi.com to request access to, correction, or deletion of any personal information you have provided to us. We may not be able to accommodate a request for modification if we believe that such modification would violate a law or legal requirement, or render the information incorrect. In some cases, we may charge you a reasonable fee for access to your personal information; however, we will inform you of any fees in advance.

We may ask you for specific information to help us confirm your identity and your right of access, and to provide you with the personal information we hold about you or make the requested changes. Applicable legislation may allow or require us to refuse to give you access to all or part of the personal information we hold about you, or we may have destroyed, erased, or made anonymous your personal information in accordance with our record retention obligations and practices and in accordance with this Policy. If we cannot provide you with access to your personal information, we will inform you of the reasons, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to the exceptions set out in the Law. Examples of such exceptions include:

• any information protected by professional secrecy;
• any information that is part of a formal dispute resolution process;
• any information about another individual that would reveal their personal information or confidential commercial information; or
• any information the disclosure of which would be unreasonably costly.

If you are concerned about our response or if you wish to correct the information provided, you can contact our privacy officer at info@servixi.com.

WITHDRAWING YOUR CONSENT

When you have given your consent to the collection, use, and transfer of your personal information, you have the right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact our Privacy Officer at info@servixi.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service or even access to the Website. We will explain the impact at the time of your decision to assist you in your choice.

CHANGES TO OUR POLICY

We will post any changes we make to our Policy on this page and will provide notice that the Policy has been updated on the Website's homepage. If we make material changes to how we treat our users' personal information, we will endeavor to notify you to the extent possible based on the contact information we have.

We will include the date on which the Policy was last revised at the top of the page. You are responsible for ensuring that we have a current and active email address and for periodically visiting our Website and this Policy to check for any changes.

CONTACT INFORMATION AND COMPLIANCE DISPUTE

We are available to answer your questions, comments, and requests regarding this Policy and our practices regarding the protection of personal information. Please contact us at the following address:

Privacy Officer info@servixi.com

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Policy, and with applicable laws. To discuss our compliance with this Policy, please contact our privacy officer using the contact information provided above.

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